Last Updated: February 2025
This Refund Policy forms part of the Terms & Conditions governing your use of Studentan.
By purchasing or accessing any Studentan service, credits, subscription, or digital product, you acknowledge and agree to this policy.
1. General Principle – Digital Goods Are Non-Refundable
Studentan provides digital goods and instantly accessible AI services.
In accordance with international consumer protection laws (including Swiss law and EU Directive 2011/83/EU for digital content), once a digital product is delivered or accessible, the right to withdraw is legally waived.
Therefore:
All payments made on Studentan are final and non-refundable.
This applies to:
credit purchases
subscriptions
promotional offers
discounted or Black-Friday deals
special bundles
any AI-powered feature or digital item
If you use the platform—even once—no refund is possible.
2. Credits and Digital Consumption
Studentan operates on a credit-based AI consumption model.
2.1 Unused Credits
Credits that remain 100% unused may be eligible for a refund within 14 days of purchase, only if access to the digital service has not been used or activated.
The moment credits are used, processed, or accessed by your account, they are considered fully delivered, and no refund is possible.
2.2 Used Credits
If any amount—even 1 credit—has been used:
No refund is available under any circumstance.
3. Subscriptions
Subscriptions renew automatically unless cancelled before the renewal date.
Cancelling your subscription:
stops future renewals
does NOT entitle you to a refund for the current billing cycle
access remains active until the end of the paid period
No refunds are provided for:
forgetting to cancel
deciding not to use the service
misunderstanding how the platform works
4. Exceptions (Strictly Limited)
Refunds will only be considered under verified exceptional circumstances:
4.1 Duplicate Payment
If two identical payments were made in error, and one remained fully unused.
4.2 Failure to Deliver
If credits were purchased but never delivered to your account and the issue is reported within 7 days.
4.3 Unauthorized Transactions
If a transaction is confirmed as fraudulent by both Studentan and the payment provider after investigation.
4.4 Complete Technical Failure
If the platform was unavailable 100% of the time for a paying user during the relevant period (rare and must be verified by our technical team).
No other situations qualify for refunds.
5. Situations NOT Eligible for Refunds
Refunds will not be granted for:
change of mind after purchase
misunderstanding of service features
partial use of credits
dissatisfaction with AI output
failure to use the platform
“I thought it included something else”
accidental purchases if already delivered
subscription renewals the user forgot to cancel
issues caused by user’s device, internet, or browser
6. How to Request a Refund (For Eligible Exceptions Only)
To request a refund under the limited exceptions above, contact:
nextgenlearning@studentan.com
Include:
Full name
Account email address
Payment receipt or transaction ID
Explanation of the issue
Requests are reviewed within 5–7 business days.
Submitting a request does not guarantee approval.
7. Chargebacks & Payment Disputes
If a chargeback or dispute is initiated without contacting us first:
your account may be suspended
all remaining credits may be forfeited
we will provide the payment processor with evidence of product delivery
administrative and legal measures may be taken
Please always contact Studentan before initiating a dispute.
8. Policy Updates
Studentan reserves the right to update or modify this Refund Policy at any time. Significant changes will be communicated via platform notice or email.
Continued use of the service constitutes acceptance of updates.
